Internet Return Policy
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY BLADEZ FITNESS.
You must call 1-949-206-0330 and speak to a return specialist for authorization. BLADEZ Fitness will authorize returns under the following conditions:
Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:
1.Customer cancelled order after unit has shipped from Bladez Fitness distribution center.
2.Customer refusal at time of delivery for any reason other than damaged shipment.
3.If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Bladez Fitness will determine the unit undeliverable.
4.Buyer's Remorse - Authorization to return the unit must be made within 30 days from receipt of product (see 30 day guarantee below).
5.Bladez Fitness obligation under this warranty is limited to repairing or replacing at our option after the 30 day guarantee has expired.
Item will be subject to a 25% re-packaging fee. All original packaging must accompany the returned product . If you return an item due to size limitations, you are still responsible for the return freight costs and a restocking fee. The customer will be responsible for getting product beyond the threshold/door.
Bladez Fitness Responsibility – Bladez Fitness will assume all shipping charges, IF:
1.Noted visible packaging damage and refused delivery. Customer should contact Bladez Fitness at 1-949-206-0330 to inform them of refused delivery. No Return Authorization will be issued in this situation (damage of package must be noted on delivery receipt).
2.Noted visible packaging damage received delivery (damage of package must be noted on delivery receipt).
3.Unit is non-repairable as determined by Bladez Fitness Customer Service Dept.
4.Customer received unit other than what he/she ordered.
Additional Return Information
- The customer will be responsible for getting product beyond the threshold/door.
- Bladez Fitness will be responsible for contacting the freight carrier of Bladez choice to pick up packaged product at customer location.
- Once unit is returned back to Bladez Fitness, Bladez Fitness will refund the original order total minus return shipping charges.
- It's recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday during normal business hours.
Customers with a return will be refunded once the unit is received back by Bladez FItness. Please allow 6-8 weeks for refunds to be processed.
30 Day Satisfaction Guarantee
Bladez Fitness guarantees your full satisfaction on all of our quality fitness products. We want you to be happy with your purchase of Bladez Fitness equipment and enjoy many years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 949-206-0330. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse.
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Bladez Fitness.